Client: Global Automotive Retailer

Challenge
Buying a car had become a frustrating process. Customers often started online, only to find a completely different experience once they walked into the showroom. Sales teams were stuck with outdated tools that slowed everything down. The result was a confusing, inconsistent journey that made it harder to close deals and keep customers satisfied.

Approach

• Rolled out integrated sales tools to unify online and in-store processes

• Used Agile planning to create clear roadmaps and prioritize improvements

• Set up structured reporting to keep business, technology, and product teams aligned

Impact

• Delivery speed increased by 15%

• Team productivity improved by 10%

• A more seamless customer experience across all touchpoints

• Stronger alignment between online tools and dealership sales teams