B+W Insights

Notes on strategy, leadership, and the businesses rooted in the places they serve.

Let's begin with the word itself. Strategy, at its root, is the art of leadership — making decisions, planning, and problem solving. Tracing back to ancient Greece, strategia — or generalship — referred to the art of leading an army. That same work — making consequential decisions with limited information and finite resources — sits at the heart of running any business.

And yet the tools and frameworks built around this work have mostly served large corporations. Brown + Wheaten Strategy Lab serves a different audience — the small and mid-sized businesses, the founder-led firms, the community-rooted organizations where decisions get made directly and the consequences are personal.

The Lab's founding principles come from a career spent in corporate strategy and management consulting, working alongside leaders on enterprise-scale initiatives. The thinking shared here isn't separate from the work — it's where the work begins.

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Your Customers Are Trying to Tell You Something

Most businesses have customers they rarely have to think about — the regulars, the steady accounts, the subscribers who renew without a prompt. In a tight economy, those customers are the most valuable early warning system a business has. Few businesses are treating it as one.

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